Onboarding

Step 2 - Perch Onboarding

After your installation is complete, you’ll receive an email to schedule a Perch Onboarding call. If you don’t see an appointment time that works for your schedule, please reach out to us at help@perchsecurity.com.

Prior to your onboarding date, we’ll work behind the scenes to verify that your sensor is receiving good traffic. The Perch Onboarding is intended for anyone that will be logging into the Perch App. One of our goals is to make sure all users are comfortable getting around and know what to look for. Our analysts use and see the same data that’s available for our users, providing an on-the-job experience for clients who want to be involved. Perch is a ‘set it and forget it’ appliance, but we encourage avid participation.

Who and what to bring?

Anyone who will be using Perch. Our scheduler will allow you to invite as many team members as you like. Let us know if you need help adding people to your event. We always provide a recording of the meeting, should you like to use it for internal training. If you’d like a copy, please let us know one day prior to your scheduled Perch Onboarding.

Who will be on the call?

Customer Success team, SOC team, and you.

TIP:

The SOC can be reached directly at soc@perchsecurity.com with any questions regarding your alerts, escalations, and security.