MSPs using both ServiceNow and Perch can create ServiceNow tickets from within Perch’s web application, allowing them to manage threat activity for all their clients in a single-pane view.
Perch’s Security Operations Center (SOC) monitors the environment for threat activity and escalates it to the MSP for action.
NOTE: Caller, Assignment Group, Category, and Subcategory are GLOBAL options that will apply to all tickets Perch creates. Urgency is configurable on a per-event basis.
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