Customers using both Freshdesk and Perch can create Freshdesk tickets from within Perch’s web application, allowing them to manage threat activity for all their clients in a single-pane view.
Perch’s Security Operations Center (SOC) monitors the environment for threat activity and escalates it to the MSP for action.
NOTE: The ticket type is both required AND case-sensitive so be sure to double check that both systems match.
Still having trouble? Reach out to one or our specialists at firstname.lastname@example.org