Customers using both Freshdesk and Perch can create Freshdesk tickets from within Perch’s web application, allowing them to manage threat activity for all their clients in a single-pane view.
Perch’s Security Operations Center (SOC) monitors the environment for threat activity and escalates it to the MSP for action.
NOTE: The ticket type is both required AND case-sensitive so be sure to double check that both systems match.
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